How to Log a Call using Fresh Service Ticketing Portal

How to Log a Call using Fresh Service Ticketing Portal

OPEN FRESH WORK PORTAL ON YOUR BROWSER

Open your browser and type the link below.

https://itsupport.hindustanpencils.in/support/home

Type your username & password – click on Sign in

A screenshot of a login formDescription automatically generated

Click on Report an Issue

Insert the required field and submit your request. * field will be mandatory to fill and Submit.

Select IT in issues related to.

Select Issue type there are 4 Menu.

HARDWARE: Any Hardware-related issues.
NETWORK: VPN or website-related issues.
SAP:
1. Select BASIS for (SAP User lock, SAP not working at all, Not able to login, The login screen does not appear) related issues.
2. Select ABAP (SAP Authorization, Program Error, T-code Error, Any SAP Application related Error)
SOFTWARE: ANY SOFTWARE LIKE ACROBET WRITER, OFFICE, ADOBE, COREL AUTOCAD RELETED ISSUE
Email Relasted Issues: Mailing issues, outlook problem, Email Pasword related issues.

SUBJECT : MENTION YOUR COMPUTER ISSUE RELETED TO.

DESCRIPTION : BRIEF INFORMATION OF YOUR ISSUE.

If possible paste screen short of error or attached JPG of your computer error.

Click on SUBMIT

Click on 3 lines to know the status of your Ticket.

Click on Tickets will show you whom to assign ticket and what is the status of your ticket.